I help leadership teams improve profitability, customer retention, and decision-making through data, AI, and operational discipline.
Former ADP leader (10 years); Kraft & Colgate, with experience across SaaS and CPG, leading large-scale transformation across finance, customer operations, and analytics.
About
I am a strategy and transformation leader with over 20 years of experience across Finance, Operations, and Analytics.
My work focuses on helping organizations operate with greater clarity, discipline, and speed — using data, technology, and strong execution to drive measurable outcomes.
I have held leadership roles at ADP, as well as prior experience in global organizations across finance and operations.
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How I Help
Targeted expertise across financial clarity, operational efficiency, and customer-driven growth — built from 20+ years of hands-on leadership.
Move from backward-looking reporting to forward-looking decision support.
Identify and remove inefficiencies across operations, vendors, and processes.
Use data and operational alignment to improve customer outcomes and business performance.
Selected Experience
Led financial and operational oversight of a ~$75M customer support organization. Implemented data-driven decision frameworks and process improvements to enhance customer experience and operational performance.
Designed and implemented large-scale outsourcing and vendor governance models, including SLAs, KPIs, and performance management. Delivered significant cost savings while improving service levels and accountability.
Built and deployed data platforms and executive dashboards to improve visibility and decision-making. Partnered with data science teams to develop predictive models supporting customer retention and operational planning.
How I Work
I partner directly with leadership teams to quickly identify and execute on the highest-impact opportunities.
Ongoing strategic guidance and hands-on execution support as an embedded member of your leadership team.
Scoped initiatives with clear deliverables, timelines, and measurable outcomes.
Rapid assessment to identify priority actions and build a roadmap for immediate impact.
Contact
If you're looking to improve financial visibility, reduce operational cost, or unlock growth through better data and execution, let's connect.